At TANNAS, we aim to provide reliable services and maintain transparency in all transactions made through our website www.tannas.co.in. This Refund Policy explains the conditions under which refund requests may be submitted and how they are processed. The policy is designed to ensure fair treatment for customers while maintaining operational efficiency.
Customers who believe they are eligible for a refund may submit a request by contacting our support team via email at info@tannas.co.in. The request should include relevant details such as the customer name, transaction reference number, payment date, and a clear explanation of the reason for requesting a refund. Providing accurate and complete information helps our team review the request efficiently.
Once a refund request is received, the TANNAS team will carefully review the details of the transaction and evaluate the eligibility of the request. In some cases, additional information may be requested from the customer to verify the transaction or understand the issue in detail. After completing the review process, our team will respond to the request and inform the customer about the outcome.
If a refund is approved, the refund will generally be processed within 7 to 10 business days. The amount will be credited to the original payment method used during the transaction whenever possible. The actual time required for the funds to appear in the customer’s account may vary depending on the payment provider, bank processing timelines, or the payment gateway used for the transaction.
In situations where a payment is deducted but the transaction fails due to technical issues, network errors, or payment gateway failures, the amount is typically reversed automatically by the bank or payment provider. Such reversals usually occur within 5 to 7 working days, although the exact timeline may vary based on the financial institution involved.
For any questions related to payments or refund requests, customers are encouraged to contact our support team by sending an email to info@tannas.co.in. Our team will review the request and respond as soon as possible.
